Bright Pattern Strengths as Recognized by Frost & Sullivan:

  • All channels are native to the platform, enabling true omnichannel conversations and omnichannel quality management.
  • Bright Pattern is one of the first providers to offer customer service messaging apps.
  • Out-of-box integrations to CRMs and applications like Microsoft Teams for remote agents. Ease of Use/Deployment and Industry-Leading Availability
  • Due to the simplicity of the platform, Bright Pattern offers low license costs and professional services at a fraction of the cost of many other cloud-based vendors.
  • Bright Pattern provides 100% global availability, on the fly upgrades, and active-active topology that can support up to 10,000 plus concurrent users in a single instance.
  • One of the first cloud-agnostic platforms allowing the customer to utilize Amazon, Azure, or other data centers.
High Customer Rankings/Customer-Focused Development
  • For two consecutive years on Capterra, G2 Crowd, and other “not for pay” customer review sites, Bright Pattern customers rank the company higher than virtually every other cloud contact center, in categories from customer support to feature content. G2 Crowd noted that Bright Pattern had the highest ROI in the industry and fastest time to deploy at half the industry average.
  • A customer and partner-led organization, Bright Pattern’s R&D is heavily driven by customer/ partner feedback. For instance, its recently launched QM product saw 80 top feature requests from partners.

Frost & Sullivan Contact Center Buyers Guide

Bright Pattern places as a top vendor in the latest Frost & Sullivan Contact Center Software Buyers Guide for the second consecutive year. Coming off of a record growth year for Bright Pattern with over 100% bookings growth, the company is being recognized for its omnichannel conversations capability, omnichannel quality management, ease of use, customer satisfaction, reliability, AI innovation, and its new omnichannel interaction platform for IT Service Management.