Research Focused On:

  1. Plans for deploying AI and how it will be used in the contact center
  2. Operational goals for AI
  3. Concerns about implementing AI
  4. Whether AI will be used to increase agent efficiency or eliminate agents
  5. Plans for using AI to manage quality of service

Contact Center AI Benchmark Trend Report

Discover the current state of artificial intelligence in the contact center by downloading the 2020 Trend Report.