Overall customer satisfaction is the No. 1 way brands can set themselves apart from their competition. And a key component of this is how they communicate with their customers and deliver exceptional customer service in the channels of their choice. Brands know this and are seeking partners who can help them deliver complete omnichannel experiences in the shortest time, with minimal disruption and cost.
This e-book aims to demystify omnichannel and give you a roadmap to offering your clients everything they need to provide the omnichannel service their customers are demanding.
Companies with extremely strong omnichannel customer engagement retain on average 89% of their customers, compared to 33% for companies with weak omnichannel customer engagement. This e-book outlines how BPOs can benefit from a true omnichannel contact center and how to get started.