This webinar on the State of Chatbots details a customer-centric blueprint for implementing, measuring and optimizing chatbots. Topics include:
It is time to change the conversation about chatbots in the contact center.
With the customer experience landscape becoming more competitive, we must transition from discussing the hype to demanding results. What challenges are preventing us from making the most of chatbot investments? How can we ensure our chatbots are truly elevating the customer experience?