Free On-demand recording


This webinar on the State of Chatbots details a customer-centric blueprint for implementing, measuring and optimizing chatbots. Topics include:

  • Major chatbot mistakes
  • Signs of a valuable chatbot
  • Ways to align chatbots with customer intentions
  • Steps to create “omnichannel” bots
  • Ways chatbots impact the agent experience
  • Keys to creating more “intelligent” bots   

Chatbot Mistakes and How to Overcome Them

It is time to change the conversation about chatbots in the contact center.

With the customer experience landscape becoming more competitive, we must transition from discussing the hype to demanding results. What challenges are preventing us from making the most of chatbot investments? How can we ensure our chatbots are truly elevating the customer experience?