AI and bots are the latest rage. But how do you get started?

Key Takeaways:

• Consumer expectations and the gap companies are facing
• Key stats from industry analysts
• Five tips for bots and humans working as one Customer service leaders are jumping all in to the latest craze: chatbots. Gartner has noted that contact centers using Virtual

Customer Assistants (VCAs) will increase from 2% in 2017 to 25% in 2020. But ironically, Gartner predicts that 40% of those deployed in 2018 will be decommissioned.

So we have seen huge growth, but nearly half the virtual assistants deployed this year are expected to fail. What’s behind this, and how can you ensure your company comes out ahead with the latest tech trend?

Let’s look at some ways to win with chatbots and drive better customer experiences.