Free On-demand recording



Key topics will include:

  • Creating an effortless, personalized omnichannel customer experience
  • Mobile growth and emerging digital channels
  • Chatbot uprising and common chatbot mistakes
  • Artificial intelligence and top features for contact centers of all sizes
  • 360-degree view of the customer for a frictionless experience

Customer Experience Trends: Revolutionize Your Customer Experience

Contact center industry thought leaders discuss top trends in customer experience for the year. This webinar includes industry experts from TTEC, Bright Pattern, The Pace of Service. We share our top trends as well as use cases for emerging technologies like AI, chatbots, omnichannel, and mobile.