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Key Finding from the 2019 Report

  • Bright Pattern earned the best ROI among all CCaaS providers in the 2019 Fall report. With an estimated ROI payback period of only 7.50 months, Bright Pattern helps customers earn back their investment in less than half the industry average payback time of 17.48 months. Bright Pattern beat out other top vendors, including Talkdesk with 14.35 months, Genesys PureCloud with 20.68 months, and NICE inContact with 15.69 months.
  • Bright Pattern also delivered an exemplary performance in the Fall report thanks to its ease of use and quick time to go live. With a go-live implementation of 1.6 months (on average), Bright Pattern’s speed of implementation nearly cut in half the average onboarding time for the CCaaS industry.
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  • Bright Pattern scored high in the relationship index, with high scores for ease of doing business and for quality of support. According to the report, 91% of Bright Pattern customers provided 5 stars when rating ease of doing business with Bright Pattern. Similarly, Bright Pattern customers rated their quality of support the highest among competitors at 91%; compare that to Talkdesk at 88%, NICE inContact at 79%, and Genesys PureCloud at 75%.

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Bright Pattern Recognized as Leader in G2 Crowd Fall CCaaS Report with Best ROI

Bright Pattern recognized by G2 Crowd as a leader among top CCaaS providers with the best ROI in the Fall 2019 CCaaS Report. Bright Pattern outranked top contact center infrastructure vendors for overall customer satisfaction including but not limited to NICE inContact, Five9, Aspect, and Avaya.