Key Topics:

  1. How to get started with effortless, personal, omnichannel conversations.
  2. How to measure the quality of every customer interaction on every channel.
  3. AI and omnichannel best practices from innovative companies with use cases like asynchronous messaging to stay in touch with healthcare patients while on the go, using bots and Facebook messenger to make food orders effortless, and offering personalized retail assistance such as bots and video chat via a mobile app.

Frost & Sullivan Executive Report: CX Excellence with AI and Omnichannel 

Frost and Sullivan Global Vice President Alpa Shah, and Ted Hunting, Senior Vice President of Marketing at Bright Pattern share key insights and simple ways companies can begin implementing omnichannel and AI-powered platforms to make an immediate impact on the customer experience, and benefit from a significant return on investment.