Key Finding from the Report:
CCaaS Leader: Gartner Software Advice named Bright Pattern as a leader in 2018, 2019, and 2020.
Beats Leading CCaaS Providers: Bright Pattern received customer ratings higher than Five9, Genesys PureCloud, NICE inContact, RingCentral, 3CLogic, Talkdesk, and more.
Outstanding Reviews: Leads the call center category with a rating of 4.74 out of 5, with perfect ratings for customer support and value.
FrontRunner in Multiple Categories: Not only leading the CCaaS quadrant but also a top performing vendor for predictive dialer and auto dialer.
Bright Pattern leads the call center category with a customer rating of 4.74 out of 5 with perfect ratings for customer support and value for money. Additionally, Bright Pattern ranks No. 1 for ROI out of all CCaaS vendors per customer reviews with a deployment time that’s nearly half the industry average at just 1.6 months.