FREE TREND REPORT
Research Focused On:
- Products and platforms used for ITSM and ESM
- Top ITSM/ESM initiatives
- Which support channels are preferred for IT service management
- Adoption and interest levels in automation for ITSM
- Plans and adoption rates for AI in ITSM
- Which use cases for ITSM are service organizations interested in pursuing
Innovative Technology for ITSM and ESM - Trend Report
Discover the current state of ITSM and ESM channels and methods supported as well as future technology innovation including AI, automation, and digital channels.