Research Focused On:

  1. Products and platforms used for ITSM and ESM
  2. Top ITSM/ESM initiatives
  3. Which support channels are preferred for IT service management
  4. Adoption and interest levels in automation for ITSM
  5. Plans and adoption rates for AI in ITSM
  6. Which use cases for ITSM are service organizations interested in pursuing

Innovative Technology for ITSM and ESM - Trend Report

Discover the current state of ITSM and ESM channels and methods supported as well as future technology innovation including AI, automation, and digital channels.