This e-book discusses tips to beat your competitors. Topics include:

• How to move from a voice-only customer service and sales operation and begin your digital transformation by easily adding new digital channels like chat or SMS.
• How to empower employees to handle service or sales interactions on any channel: voice, IVR, chat, email, SMS or even new channels like Facebook Messenger.
• How to offer a true omnichannel customer experience across your channels - a seamless conversation that is easy for customers and agents.
• How to increase personalization and reduce effort for your customers and employees.
• Key things to look for in your cloud customer service provider to make it easier for your customers, your agents, and your business