Top Takeaway's from the Guide:

  1. Bright Pattern ranks #1 for Platform Functionality, #1 for Interoperability, and #1 for Hosting Reliability and Scalability.
  2. Bright Pattern’s customers rated the company and its products high in the areas of hosting reliability, multichannel innovation, usability, ease of integration, pricing, professional services, and deployment time.
  3. Bright Pattern shows top strengths in the area of company execution for hosting and reliability, multichannel innovation, ease of integration, and pricing.

Omdia 2020-2021 Decision Matrix and Multichannel Cloud Contact Center Buyer's Guide

This report reviews nine of the leading cloud contact center solutions, with emphasis on the ability of providers to handle multichannel customer interactions and connect with customer and company data through analytics.

This report compares solutions based on the strength of their technology platforms, the views of their customers, and the market impact that each company currently has in today’s very competitive environment.