Webinar Key Takeaways:

  1. How to move from on-premise to the cloud
  2. How to set-up your remote home office
  3. Tips on training a remote workforce
  4. Communication best practices for a remote workforce
  5. How to utilize QA and reporting to track agent activity, goals and metrics
  6. How to choose the right technology platform for your remote workforce

Tips for Remote Customer Service Continuity in a Pandemic

CX experts from VIPdesk and Bright Pattern talk on their top tips for maintaining business continuity and deploying a remote workforce during a pandemic. The webinar features CEO and Founder of VIPdesk, Sally Hurley and SVP of Marketing at Bright Pattern, Ted Hunting.

The webinar will teach you how to protect your agents, select a platform for deploying a remote workforce, and handle either a dip or spike in call volume.