The largest customer contact event series globally kicked off in Vegas and on the first day of the conference, Bright Pattern led a 90-minute CCW workshop on the future of CX.
The workshop included the sharing of industry stats and research, had commentary from a customer panel and illustrated some of the concepts discussed with short demos of innovative CX in action.
The discussions were led by Ted Hunting (Bright Pattern SVP of Marketing and CCW Europe Advisory Board Member) and was accompanied by an esteemed panel.
The main purpose of the ebook is to share ideas and to collectively understand what’s next in the future of CX. Putting together the minds of the speaker, panelists, and the audience at CCW Vegas helped us get closer to figuring out how to adapt to the future of CX.